FAQ

How do you check card condition?

Every single is inspected against our own grading notes before it's listed. For singles, the photos on the listing show the exact card you'll receive — what you see is what you get.

What payment methods do you accept?

All major payment methods supported by Shopify checkout, including credit/debit cards and Shop Pay.

How fast do you ship?

Orders ship with tracking, typically within 1–2 business days. Standard shipping is $13, free on orders of $300 or more; Express is $20.

Do you ship internationally?

Currently shipping within Australia. Reach out via our Contact page if you're after international shipping and we'll see what we can do.

How are cards packaged?

Singles are sleeved and placed in a toploader before shipping. Sealed product is packed to prevent shipping damage — the same way we'd want an order to arrive at our own door.

Can I return or exchange an item?

Because our stock is sealed and collectible, we don't offer refunds or exchanges for change of mind. Your rights under the Australian Consumer Law always apply: if an item arrives damaged, faulty, or significantly different from how it was described, get in touch and we'll repair, replace or refund it. See our Shipping & Returns page for details.

Do you buy or trade collections?

Yes — we buy Pokémon, One Piece and Gundam collections, from a single chase card to a full binder. Get a quote before you commit to anything.

How do pre-orders work?

Some sealed cases are listed for pre-order ahead of their official release. You'll be charged at checkout and your order ships once stock arrives — the expected timing is noted on the listing.

FAQ