Refund policy

Change of mind

Because our stock is sealed and collectible, we don't offer refunds or exchanges if you simply change your mind. Please choose carefully before you order.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. This includes items that arrive damaged, are faulty, or are significantly different from how they were described.

If something's wrong with your order

1. Contact us through our Contact page as soon as you can. Getting in touch within 7 days of delivery helps us resolve it fastest, but your rights don't expire after 7 days.
2. Include your order number and photos of the item and its packaging.
3. Please keep the item and packaging until we reply. Where we ask for an item back because of a problem with it, we cover the return postage.

Approved refunds go back to your original payment method, usually within 5 to 10 business days.

Pre-orders

If a pre-order can't be supplied, or its release is delayed well beyond the timing shown on the listing, you can choose a full refund.

Cancelling an order

If you need to cancel an order, contact us before it ships and we'll refund it in full. Once an order has shipped, the change-of-mind policy above applies.