Shipping policy
Where we ship
We ship from Melbourne to Australia, Hong Kong, New Zealand and Singapore. If you're somewhere else, contact us through our Contact page and we'll see what we can do.
Sealed cases ship within Australia only.
Shipping rates
All parcels go with Australia Post. The shipping cost is calculated at checkout from your address and the weight of your order, so you see the exact price before you pay.
- Australia: Parcel Post or Express Post
- Hong Kong, New Zealand and Singapore: International Standard or International Express
Prices are set in Australian dollars. If you're overseas, the store shows prices in your local currency, and your card is charged in that currency at checkout.
Processing time
Orders are packed and shipped within 1 to 2 business days, not counting weekends and Victorian public holidays. Every order is tracked, and a tracking link is emailed to you once it's on its way.
Delivery time
Delivery time after dispatch depends on your location and the service you choose. Express is faster than Standard. As a guide, international Standard parcels usually arrive in 1 to 2 weeks and international Express parcels in under a week. These estimates come from Australia Post and aren't guaranteed, and customs checks can add time.
Customs, duties and import taxes
International orders may be charged import duties or taxes by your country when they arrive. These charges aren't included in our prices or shipping costs, and they're paid by the person receiving the parcel. Each parcel carries a customs declaration showing its contents and the price you paid. We can't mark parcels as gifts or declare a lower value.
Packaging
Sealed product is packed to prevent damage in transit. Single cards are sleeved and placed in a toploader before packing.
Pre-orders
Pre-orders are charged at checkout and ship once stock arrives from the distributor. The expected timing is shown on each listing and can move if the release date changes. If your order has both in-stock and pre-order items, we may hold it until everything is ready unless you ask us to split it.
Address details
Please check your shipping address at checkout. If you spot a mistake, contact us straight away. We can only change an address before the order ships. A parcel that is returned to us because of an incorrect address, or because it wasn't collected, can be resent once you pay the new shipping cost.
Lost or damaged parcels
If your parcel is lost or arrives damaged, contact us with your order number, plus photos if it's damaged. We'll work with Australia Post and make it right. See our Refund policy for details.